AI agents are an absolute liability
Nuisance regretted
All these years, Helix was run in a very manual, email based workflow, often requiring documents to be sent back and forth. Among our subscribers here, we have:
Limited partner (LP) investors in our fund
Clients who use alpha capture to trade our portfolio
Clients who use our research to run their own portfolios
In light of our listing on the stock exchange in the coming months, and the increased number of investors we work with, we switched to using the portal, to create a seamless investor communication system.
The portal simplifies all investor communications, and is the single location where you can update your KYC, subscribe to the fund, or alpha capture, and use the ‘My Portfolio’ feature to track progress on your portfolio. You also use the portal to view the monthly investor reports.
Earlier this month, we invited our subscribers to our investor portal. Having setup the domain, we expected that the emails would go out from a helix.earth email address, inviting subscribers to experience the portal.
The emails were sent out from ‘Otto’, instead, the AI agent that we use, on our portal. The one you chat with, ask questions, and setup calls with us.
The portal is portal.helix.earth and it is setup to use hello@helix.earth as the email address to send communications. However the emails were delivered from Otto’s internal email address instead.
This is unacceptable, as clients expect us to send them information from our official email addresses. This became an absolute liability for us, a rocket that doesn’t use the radar it has.
Otto mixed up some of the emails and as a result, sent several emails. I apologise for the confusion and the inconvenience caused. I can confirm that your data is safe and you will only receive emails from our official domains - helix.earth, helixresearch.uk, and sowmyvj.com.
If we require KYC updation, send you investor communications, provide weekly portfolio updates, these will be sent from our official email addresses only.
Kindly disregard any communication you might have received, from an unknown email address. Please be assured that you will only receive emails from our official email addresses.